Returns

The Foot Flow offers a seamless returns experience. As a customer with a shipping address in Italia, you can download a prepaid DPD label here. We charge a fee of €2.99 for this.

For international returns:

We recommend that you test your purchase at home and take the time needed to make a decision. If, for any reason, you are not satisfied with the item(s) purchased, you may return them within 7 days of receiving your order.

Products must be in unused condition, with all labels still attached. In the case of returning footwear, it is essential that the shoe box remains intact and properly packaged. If the box is damaged, we may deduct an amount from your refund as stated in our terms and conditions.

Important: The cost of shipping for returns will be the responsibility of the customer. Once we receive the product, the corresponding amount will be refunded using the original payment methods.