Return & Refund Policy 🔄
At Foot Flow, we are committed to providing high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer returns and exchanges within 30 days of receiving your order. Please read our policy carefully before initiating a return or exchange.
1. Returns
🔹You have 30 days from the date of delivery to request a return.
🔹Items must be unused, in original condition, and in the original packaging to qualify for a return.
🔹Once we receive the returned item, we will process the refund within 10 business days to the original payment method.
🔹Shipping fees are non-refundable.
🔹 Return Shipping Costs: The cost of returning the item is the buyer’s responsibility, unless we made an error with your order (e.g., wrong item sent).
2. Exchanges
🔹We do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order for the desired item.
🔹Once we receive the returned item, it will be processed within 10 business days.
3. Damaged or Defective Items
🔹If you receive a damaged or defective item, please inspect your order upon receipt and contact us within 48 hours with photos of the issue.
🔹We will work promptly to resolve the matter by offering a replacement or refund at no cost to you.
4. Non-Returnable Items
To maintain fairness and quality assurance, the following items cannot be returned:
🔹Items that have been used, worn, or damaged by the customer.
🔹Promotional or discounted items (unless we sent the wrong item).
🔹Items returned without prior authorization from our support team.
5. How to Initiate a Return or Exchange
To start a return or exchange, please email us at info@urbanoutlet.com with the following details:
✔ Your order number
✔ The reason for the return/exchange
✔ Photos (if applicable, for damaged/defective items)
Once approved, we will provide return instructions. Please do not send items back without authorization, as they may not be processed.
📍 Return Address:
The Foot Flow
120 Washignton Ave
Kissimee, Florida 34744
United States of America
6. Processing & Shipping Times
🔹To keep our prices competitive, we partner with multiple fulfillment centers across different regions.
🔹Orders may ship from different locations, and delivery times vary depending on your country.
🔹Returns processing may take up to 10 business days after receiving the item.
🔹Refunds will be issued to the original payment method once the return is processed.
⏳ Please note: Unlike large retailers that operate centralized warehouses, our logistics network allows us to offer a wide variety of products at lower costs. Because of this, deliveries may take slightly longer than expected. We appreciate your patience and understanding.
7. Contact Us
If you have any questions about our refund and exchange policy, please reach out to us at:
📩 Email: contact@thefootflow.com
We are here to assist you and ensure you have a positive shopping experience with The Foot Flow!